Services for Special Needs

For the Hearing and Speech Impaired

Customers who have access to teletypewriters (TTYs) may call a special toll-free number 800-223-0024. The TTY service is available 24 hours a day, seven days a week.

Life-Sustaining Equipment

If you or a member of your household depends on life-sustaining equipment and use a natural gas generator during a power outage, please notify NJNG. In the event of a natural gas outage, it is vital we have your information on record so we can make the restoration of your service a top priority.

Please complete the Life-sustaining Equipment and Critical Care Certification form and have it signed by your prescribing licensed medical professional to verify the use of life-sustaining equipment. We ask that you provide us an updated form annually. 

You can send the completed form to:
Email  ̶  customercare@njng.com

Mail – New Jersey Natural Gas
Attn: Customer Service
1415 Wyckoff Road
Wall, NJ 07719

Please make sure NJNG has your current phone number on file. To update your information, log in to My Account at njng.com, go to the Account tab, and click on “My Profile” to edit your primary phone number. Or connect with us at 800-221-0051 or customercare@njng.com.