Consumer Protection

Your Rights as an Energy Consumer

Through New Jersey Energy Choice, third-party suppliers must meet strict reliability standards and state requirements that protect consumers. These include laws related to switching your energy account without your consent, service and other consumer rights. Additionally, all energy suppliers must have a license issued by the New Jersey Board of Public Utilities (BPU).

No Switching without Your Consent

You are protected by strong "anti-slamming" laws, which do not allow your service to be switched to another supplier without your consent. If you feel you have been misled or "slammed," or have a question about a supplier's license, contact the BPU at 800-624-0241.

Additional NJNG Safeguards

When switching natural gas suppliers, you’ll need to provide the new company with your NJNG account number. Note NJNG does not share customer account numbers with third-party suppliers. Neither you nor members of your household should disclose your NJNG account number unless you are consenting to a change in your natural gas supplier. However, we’ll notify you via mail when your account is switched over to another natural gas supplier. 

Ask for Identification

NJNG does not engage in door-to-door Energy Choice sales, nor do we hire a third party to do so. For your protection, we suggest you ask anyone who comes to your door for photo identification.  All NJNG representatives carry photo identification. You may contact other natural gas suppliers directly for information about their employee identification policy.

Energy Choice Consumer Rights

The BPU has established the following customer rights regarding supplier choice: 
https://nj.gov/njpowerswitch/rights/ 

If you have any questions about your rights as a customer, please call the BPU at 800-624-0241. 

View the NJNG Energy Choice Shopping Guide